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Case study · Platform build · Logistics

SHIP IT EASY: one system for every parcel, from the US warehouse to the customer's door.

Customer portal, operations dashboard, finance and courier integration for a package-forwarding company, in Arabic and English.

Start a projectIn use
USAwarehouseEgyptSaudi ArabiaUAE
Client
SHIP IT EASY · shipiteasy.org ↗
Industry
Cross-border shipping and package forwarding
Routes
USA to Egypt, Saudi Arabia and the UAE
Languages
Arabic and English

01 — The challenge

SHIP IT EASY forwards packages from the USA to Egypt, Saudi Arabia and the UAE. Tracking was manual, payment records were scattered, and customers had to ask where their parcels were. They needed one system that could:

  1. 01

    Track every item through the warehouses, international transit, customs and last-mile delivery

  2. 02

    Price each shipment by weight, category, destination and customer tier

  3. 03

    Collect payments online and in local currency, and reconcile them automatically

  4. 04

    Show staff what needs attention, and show customers where their package is

02 — Tracking

Every item, at every stage.

SIE-48213 · LaptopNow atCustomsStage 04 / 07
  1. US warehouseIntake
  2. ConsolidationItems into boxes
  3. DispatchInternational
  4. CustomsHolds and checks
  5. Cairo receivingScan and label
  6. Last mileWith Bosta
  7. DoorDelivered

03 — In use

Customers and staff see the same parcel.

Customer portal and staff dashboard, shown with sample data. On the staff side, items that need action come first, ranked by the money at stake.

Customer portal
Operations dashboard

04 — What we built

  1. 01

    Customer portal

    • Live tracking of every package and item through a 7-stage lifecycle
    • Shipping requests with instant quotes, plus a public shipping calculator
    • Card payments online, or bank transfer in EGP at a live exchange rate
    • Invoices, PDF receipts and account statements
    • A buy-on-behalf service, door-to-door shipping, an address book, support tickets and VIP services
  2. 02

    Operations dashboard

    • Warehouse intake, box consolidation and international dispatch
    • A Cairo receiving board with barcode scanning and label printing
    • Customs holds, exceptions, damaged or lost items and prohibited-item screening
    • Last-mile delivery through Bosta, with delivery status synced automatically
    • Global search, real-time updates and a full audit log
  3. 03

    Finance

    • Invoices issued at dispatch and settled when payment arrives, both automatically
    • A receivables ledger with aging buckets and per-customer balances
    • Monthly overview, profit and loss, expenses and refunds, including automatic card refunds
    • A pricing engine: category rates, special rules, door-to-door rates, per-box billing on Gulf routes and VIP pricing
  4. 04

    Platform

    • Arabic and English throughout, right-to-left on every customer and staff screen
    • Role-based permissions across several warehouses and staff roles
    • A design system built for the job: each dashboard screen explains its own numbers and puts the items that need action first, ranked by financial impact

05 — The result

SHIP IT EASY runs its whole operation on the platform: intake, international shipping, customs, delivery, billing and customer support.

Staff work from one dashboard instead of spreadsheets. Customers track and pay on their own, and finance sees every receivable as it changes.

Built with
  • Next.js and React
  • TypeScript
  • Node.js and Express
  • PostgreSQL
  • Stripe
  • Socket.io
  • Bosta courier API
  • PDF and email generation
  • Tailwind CSS
Web design & development →All work

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